We want you to have a smooth and confident shopping experience with Collectible Card Guide. Please review the information below regarding returns, refunds, damaged items, and order issues.
Customers may request a return when an item arrives damaged, defective, incorrect, or materially different from the product description provided on our website.
Items must generally be returned in their original condition, including original packaging and any accessories or materials included with the order.
Please contact us as soon as possible after receiving your order if there is a problem with your purchase.
Return requests should be submitted within 14 days of delivery unless a different return period is specifically stated on the applicable product page.
If your order arrives damaged, defective, or contains an incorrect item, please contact our customer service team before sending anything back.
To help us resolve the issue quickly, please provide your order number and clear photographs showing the condition of the item and packaging.
Certain products may not be eligible for return because of their nature, condition, or applicable product-specific restrictions.
Products that have been opened, used, altered, damaged after delivery, or returned without the original packaging may not qualify for a refund.
Product-specific return conditions, where applicable, will take precedence over the general policy stated on this page.
Once an approved return has been received and inspected, we will determine whether the order qualifies for a refund.
Approved refunds are generally issued to the original payment method used for the purchase.
The time required for a refund to appear in your account may depend on your bank, card issuer, or payment provider.
Unless an item was received damaged, defective, incorrect, or otherwise qualifies for a seller-paid return, return shipping costs may be the responsibility of the customer.
Original shipping charges may not be refundable unless required by applicable law or approved as part of an eligible return.
Exchanges may be available for incorrect, damaged, or defective merchandise depending on product availability.
If a replacement is unavailable, an eligible refund may be offered instead.
If you need to cancel an order, please contact us as soon as possible after placing the order.
Cancellation requests cannot always be guaranteed once an order has entered processing, fulfillment, or shipment.
To request a return or report an issue with your order, please contact our customer service team with the following information:
Please wait for return instructions before shipping an item back to us.
If you have questions about a return, refund, damaged item, or order issue, our team is available to assist you.